Imagine Engineering director Nick Francis has been working with the Institution of Structural Engineers to develop and deliver design change management training for Laing O’Rourke. The training starts with the unlikely question “how do design changes make you feel?”.
During the training we draw on David Rock’s brilliant SCARF model to understand how emotional triggers can inhibit innovation, collaboration and sound decision making. This appreciation of human behaviours can directly improve the management of design changes during construction projects.
Follow the link to find out more about the SCARF model: https://www.mindtools.com/pages/article/SCARF.htm