For any team, effective communication is vital.
In a crisis effective communication is more important than ever, but is likely to become one of the fist victims of the chaos.
The “six step” process provides the vital framework to ensure effective communication, and “open questions” are your superpower to verify understanding.
“If you can’t draw it – you don’t understand it”
In confusing situations, on of the most powerful tools at your disposal is to draw a simple picture to explain the effects you need to achieve.
An “Intent Schematic” enables you to bring together Space, Time and Resources. You can test your concept and then use the schematic to communicate a common vision with your team.
During a crisis it is vital that effort and resources are focussed on the right things.
By focussing on EFFECTS you can avoid the risk of wasting effort and resources on nugatory tasks, and you can also empower team members to innovate and do things in better ways.
Human behaviour is like an oil tanker, in that it is very hard to turn round. In normal life our biases ensure that we behave appropriately and make sensible decisions.
However, in a crisis, our biases can inhibit our freedom to act appropriately. Identifying and addressing your biases is therefore a vital skill when responding to a crisis.
In a crisis it is very easy to become overwhelmed by the situation.
The “Three Column Format” is a tried and tested analysis technique which will allow you, and your team, to make sense of the chaos: