Crisis Management – Communication

For any team, effective communication is vital.

In a crisis effective communication is more important than ever, but is likely to become one of the fist victims of the chaos.

The “six step” process provides the vital framework to ensure effective communication, and “open questions” are your superpower to verify understanding.

Crisis Management – Define your Big Idea

“If you can’t draw it – you don’t understand it”

In confusing situations, on of the most powerful tools at your disposal is to draw a simple picture to explain the effects you need to achieve.

An “Intent Schematic” enables you to bring together Space, Time and Resources. You can test your concept and then use the schematic to communicate a common vision with your team.

Crisis Management – Escaping “Business as Usual”

Human behaviour is like an oil tanker, in that it is very hard to turn round. In normal life our biases ensure that we behave appropriately and make sensible decisions.

However, in a crisis, our biases can inhibit our freedom to act appropriately. Identifying and addressing your biases is therefore a vital skill when responding to a crisis.